Start 2019 with a bang. In this three-part hands-on digital workshop, we will guide you through the steps needed to practically adopt customer centricity. This is not a sit-back-and-listen type of workshop, you will receive a workbook to actively begin building your own steps to implement customer centricity across your organization.
By the end of the workshop, you will have a documented draft plan that includes:
- How to approach your leadership for this shift
- Barriers and accelerators listed specific to your organization
- Strategies for implementing across people, process and technology
In between sessions, we will also host office hours where anyone can join to ask specific questions on how to build your plan. This course is absolutely free of charge and we look forward to seeing you there!
Live Sessions Schedule (all sessions start at 2pm ET/11AM PT):
- Session 1: Outline Your Plan - Tuesday, January 29th
- Session 2: Operationalize Your Plan: Strategy, Process, People - Tuesday, February 19th
- Session 3: Operationalize Your Plan: Technology, Data, Results - Tuesday, March 12th
Register today to access your workbook as well as additional materials to start your plan. We look forward to seeing you in session.